Returns & Exchanges

Returns & exchanges

Every item we deliver is inspected before it leaves our showroom. If something isn't right, here's how we handle it.

Damaged or incorrect items

Please check your order upon delivery. If an item arrives damaged, defective, or isn't what you ordered, contact us within 3 days of delivery and we will replace it or refund it — collection is on us.

Exchanges

Unused items in their original, unopened packaging can be exchanged within 7 days of delivery. Delivery charges for exchanges of non-defective items are borne by the customer.

What can't be returned

• Items that have been installed, used, or are missing original packaging.
• Consumables with broken seals (detergents, filters, care products).
• Special-order and custom-configured items (kitchens, wardrobes, made-to-order finishes).

Manufacturer warranty

As the official dealer for the brands we carry, all appliances come with their full manufacturer warranty, honoured and serviced through Wakim Group in Lebanon. Keep your order confirmation — it's your proof of purchase.

How to start a return

Call 01 999 196 or email [email protected] with your order number and a photo of the item. We'll take it from there.